Privacy Policy – DoorPatho

Last Updated: June 13, 2025

DoorPatho ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our services.

1. Applicability

This policy applies to all users of DoorPatho, including individuals booking tests and pathology labs accessing our platform.

2. Information We Collect

Personal Details: Name, mobile number, city, selected test
Optional: Address, health-related notes
Authentication Info: OTP (via Google Services)

3. Purpose of Data Collection

To book and assign medical tests
To send SMS/WhatsApp alerts
To authenticate users
To analyze usage and improve services

4. OTP Authentication

We use Google Authentication to verify mobile numbers via OTP. We do not store passwords or sensitive banking details.

5. Cookies and Local Storage

We may use cookies or browser storage to remember user preferences like city or session login status.

6. Data Storage and Retention

Data is securely stored using Google Cloud services. Booking data is retained for operational and legal compliance.

7. Data Sharing

With pathology labs for test processing
With Google and Firebase services
With WhatsApp/SMS API providers
Only when required under legal obligation

8. Security

We use HTTPS, encryption, and secure infrastructure. Users are advised not to share OTPs with anyone.

9. Data Deletion

To request data deletion, contact us at support@doorpatho.in. Deletion will be processed in accordance with regulations.

10. Consent

By using DoorPatho, you consent to our policy. You can opt out by uninstalling the app or contacting us.

11. Children’s Privacy

This platform is not intended for children under 13 without parental/guardian consent.

12. Policy Updates

This policy may be updated from time to time. Please review it regularly.

13. Contact Us

Grievance Officer: Data Protection Officer

Email: support@doorpatho.in

Jurisdiction: Governed by Indian laws